Bookings & Cancellations

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Booking & Cancellation Terms & Conditions

The person who completes the booking form is ‘the client’ and/or referred to as ‘the participant’ and is therefore subject to the booking and cancellation terms and conditions.

Participant details must be for the person attending the course, the client is responsible for providing the correct details so that contact can be made with the participant directly.

Failure to provide the correct information may result in the participant not being able to access the training and if this occurs Signing Together shall not be responsible.

Any costs incurred because of failure to provide the correct information is the responsibility of the client/participant.

Signing Together is unable to change a valid email address within our booking system so if you book with a third-party email as the client/participant, please ensure to send all correspondence to the participant. Signing Together takes no responsibility for the participant not receiving any information.

By completing and submitting the booking form, the client/participant agrees to the dates and times booked. Signing Together is not responsible if the client/participant cannot attend. 

Signing Together reserves the right to cancel or postpone the course with short notice, in this case the client/participant will be offered an alternative course date or a refund for the cost of a place minus the cost of the participant manual + any postage costs.

In the event that Signing Together experiences IT issues, and as a result the course cannot proceed as usual, Signing Together reserves the right to cancel or postpone at short notice, in this case the client/participant will be offered an alternative course date or a refund for the cost of a place minus the cost of the participant manual + any postage costs.

Signing Together cannot be held liable for any costs the client/participant may incur in arranging travel and/or accommodation in relation to the course should the course be cancelled or postponed.

Signing Together reserves the right to close the booking system earlier than the specified date of closure.

Participant Illness, Absence or Lateness

Bookings for workshops are non-refundable and non-transferable. If the client/participant is unable to attend the workshop event at the time and date booked for any reason including sickness, force majeure, or IT issues including internet connection, the client/participant will not be eligible for a refund. Event costs are covered by the sale of tickets, therefore a ticket bought is only for the event on that specific date. If the client/participant is unable to attend a course and notifies Signing Together more than 14 days in advance the client/participant can transfer the booking to another individual providing they meet the eligibility criteria. It is the client’s/participant’s responsibility to let Signing Together know the contact details including name, email address and shipping address for the new participant and to pass on any course information, including the participant manual if already posted to the original participant.

If the client/participant cannot attend & does not give at least 14 days’ notice to Signing Together, the client/participant will be offered a place on another workshop of the same level. The client/participant will be charged for the cost of a place minus the cost of the participant manual + any postage costs. The client/participant will be required to make the payment directly to Signing Together to secure the place and failure to pay promptly will result in the place being put back for sale. Allocation to another equivalent workshop is only offered once, if the client/participant cannot attend the alternative date agreed upon then no other alternative date will be offered nor a refund for the place.

If the client/participant re-books with another tutor the client/participant will be subject to their terms and conditions and may pay full price for the course unless an alternative is agreed with the other tutor. Signing Together does not send manuals and/or certificates to other tutors if the client/participant participates in the other tutors’ course. Signing Together is unable to communicate with the other tutor on your behalf.

Late arrival onto a workshop will be subject to the same conditions as total absence.

Participant technical issues with IT equipment and/or internet connection or joining the Zoom meeting, which may result in the participant not being able to access the training or lateness joining the training is the responsibility of the participant, and if this occurs Signing Together shall not be responsible and will be subject to the same conditions as total absence.

Lost or Damaged Participant Manual

Participant manuals are posted ahead of the workshop to the shipping address provided on the booking form. The shipping address provided must be for the person attending the course, the client is responsible for providing the correct details so that the participant receives the Participant Manual ahead of the workshop. Participation of the workshop is not possible without the Participant Manual.

Failure to provide the correct shipping address information may result in the participant not being able to access the training and if this occurs Signing Together shall not be responsible.

In the event that a participant loses or damages their participant manual after receiving it and prior to the workshop date, a replacement participant manual will need to be requested via email by the participant. The replacement manual and additional postage charges will be subject to an additional cost, payment of the replacement participant manual will need to be made a minimum of 5 days before the scheduled workshop date. 

In the event that a participant loses or damages their participant manual after receiving it and prior to the workshop date, and the participant either does not notify Signing Together or there is insufficient time to provide a replacement participant manual. The client/participant will be charged for the cost of your workshop place in addition to the cost of your replacement manual + any postage costs.

Payment Terms

Payments via Eventbrite are made in full at the time of booking by Debit/Credit card.

Payments via Bookwhen are made via BACS and must be fully paid within 24 hours of booking completion, failure to do so will result in the booking being cancelled.

All payments must be made in full; no deposits or concessions will be accepted unless agreed with Signing Together prior to the booking being made.

If an invoice is required, please state this at the time of booking to Signing Together and an invoice can be provided. The invoice is for receipt purposes only and does not alleviate the client/participant of the payment terms outlined above. 

Any promotions or discounts offered by Signing Together are discretionary and cannot be used in conjunction with any other offers/discounts. 

Group bookings consisting of 5 or more participants, will need to be arranged directly with Signing Together, to facilitate completing the booking and accessing any available promotions/discounts.

In the case of payment from an organisation, once a booking has been completed, the client is obligated to transfer the booking confirmation to their administrator and secure prompt payment in accordance with the payment terms outlined herein. 

In addition to the Signing Together terms and conditions, all bookings are also subject to the Eventbrite or Bookwhen standard terms and conditions which are available on their websites.